Get in Touch With Us
This page tells you how to contact the editorial team behind Online Casinos, what we can realistically help with, and where to go instead when your issue needs a casino operator, a state regulator or a support service rather than a review site. Most messages we receive fall into one of three buckets: a question about how a bonus or withdrawal actually works, a correction to something we published, or a commercial enquiry.
Email Is the Only Channel We Monitor
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer during holiday periods. We do not operate a phone line, a live chat window or a social media inbox, so anything claiming to be our support team on another platform is not us.
To get a useful answer first time, include: the casino name exactly as it appears on your account, the state you were playing from, the date of the transaction or bonus claim, and — where it applies — a screenshot of the terms you were shown at the time. Never send us passwords, full card numbers, Social Security numbers or copies of your ID. We do not need them, and no legitimate party will ask for them by email.
Where to Send Your Message
| Type of enquiry | Best route | What to expect |
|---|---|---|
| Question about a bonus, wagering requirement or payment method | Email our editors | An explanation of how the mechanic generally works, plus what to check in the operator's own terms |
| Correction to a review, rating or offer detail | Email our editors with a link and a source | We re-verify against the casino's published terms and update or annotate the page |
| Withdrawal delayed, account locked, bonus voided | The casino's own support first, then its complaints procedure | Only the operator can move funds or unlock an account |
| Unresolved complaint against a licensed operator | The gaming regulator in the state that licensed it | A formal dispute process independent of the casino |
| Advertising, affiliate or partnership | Email our editors, marked commercial | Routed away from the editorial desk; see the disclosure below |
| Gambling harm, self-exclusion, deposit limits | 1-800-GAMBLER or your state's problem gambling helpline | Confidential support, available 24/7 in most states |
How We Make Money, and What That Does Not Buy
We may earn a commission when a reader signs up with an online casino through a link on this site. That is how the site is funded. It does not decide which casinos appear, what rating they receive, or the order of our top lists. If you believe a page reads as though it was written for an advertiser rather than a reader, say so in your message and quote the sentence — that is exactly the kind of feedback we act on.
Editorial ratings on this site are our own assessments based on published terms, ownership information and licensing records as of Sep 25, 2026. They are not customer-review scores, and they are not the result of us depositing or withdrawing money ourselves. Advertised payout speeds are the operator's claims, not timings we have clocked.
Questions About Specific Casinos We Cover
Readers most often write in about the operators at the top of our lists. Here is the kind of thing we can clarify, and the limits of what we know.
Raging Bull
Our highest-rated listing at 10.0, and the one that generates the most mail — largely because of the size of the headline number. The advertised welcome package is 410% up to $10,000 plus 50 free spins. Before you email asking why your balance did not behave as expected, read the match percentage and the cap together: a 410% match only reaches $10,000 if you deposit enough to get there, and high-percentage offers of this type almost always carry playthrough requirements, a maximum bet per spin while the bonus is live, and a cap on how much of the winnings can be cashed out. The limitation worth stating plainly: a large advertised figure is the least informative part of any bonus. We cannot tell you what your individual account terms were on the day you claimed — only the operator's records show that.
Magician Bet
Rated 9.8. The reason it earns its own section here is the structure of the offer rather than its size: 101% with no wagering attached. A no-wagering promotion is the simplest kind to reason about, because winnings from it are not locked behind a playthrough multiple. Questions we can help with include what "no wagering" typically excludes — it usually still allows maximum-bet rules, game weightings and withdrawal minimums to apply. The limitation: a modest match will not stretch a small bankroll far, and "no wagering" is not the same as "no conditions." Check the expiry date attached to the credit.
Slots of Vegas
Also rated 9.8, with a 375% bonus plus 50 free spins on Cash Chaser. The free spins being tied to one named game is the detail readers miss most often; spins of that type are normally non-transferable and any winnings from them may sit under a separate cashout limit from the deposit match. If you are writing to us about spins that expired unused, tell us the claim date — expiry windows on game-specific spins are frequently shorter than the bonus itself. Limitation: a 375% match locks a lot of value behind continued play, which suits readers who intended to play through anyway and suits nobody who wanted a quick in-and-out.
Uptown Aces and the Rest of the List
Uptown Aces advertises 600% for new players at a 9.6 rating — the steepest match percentage on our list, and the one that most deserves a slow read of the terms. Further down, Card Crush (9.5) and Zumba Cards (9.4) use coin, card and Sweeps Coins style rewards rather than cash matches, which changes how redemption works entirely. BetUS (9.2) advertises 200% up to $4,000, Amazon Jackpots (9.0) a $20 bundle of posters, 40 free SC and a bonus wheel, Slots and Casino (8.9) 500% up to $2,500 across three deposits, and Bets.FM (8.8) a 225% match up to 1 BTC with 225 free spins. Where an offer is denominated in crypto or in Sweeps Coins rather than US dollars, the redemption rules are not comparable to a straight cash bonus — ask us and we will explain the difference rather than the headline.
Money Questions We Get Asked Most
Costs and timings are the single biggest source of reader mail, so it helps to know what we can and cannot confirm.
- Minimum deposits — these are set by each operator and by each payment method, and they change. We do not hold a live figure for every site; check the cashier page before you commit.
- Paying in — debit cards are the most widely accepted method at US-facing casinos, credit card acceptance varies by issuer and by state, and ACH bank transfers and e-wallets are common alternatives. PayPal availability is state- and operator-dependent, so verify it on your own account rather than assuming.
- Getting paid out — most sites offer ACH, bank wire, or a return to the original card. Withdrawal speed is usually decided by the review and verification stage, not the transfer rail. A casino advertising "instant" payouts is describing the transfer, not the approval queue.
- Fees — some methods are free to the player and some carry an operator or processor fee, particularly on wires and on repeat withdrawals inside a billing period. Ask the operator for its fee schedule in writing.
- Limits — minimum withdrawal amounts, per-day and per-month caps, and separate caps on bonus-derived winnings are all normal. They are also the most common reason a payout looks smaller or slower than expected.
A worked illustration of why timing questions are hard to answer generically: if you request $500 on a Friday evening and your account has not yet completed identity verification, the clock usually starts when documents are approved, not when you clicked withdraw. Two of those days may be weekend days. Nothing has gone wrong — but nobody told you the sequence upfront.
Verification, Disputes and What We Cannot Do
We cannot access your account, release a withdrawal, overturn a voided bonus or intervene with an operator on your behalf. No review site can. What we can do is explain the process you are in.
- Know Your Customer checks are standard and legally required at licensed US operators. Expect to supply photo ID, proof of address and sometimes proof of the payment instrument.
- Source-of-funds checks are less common and usually triggered by deposit size or pattern. They are not an accusation.
- If a withdrawal stalls, ask support in writing which specific document is outstanding and keep the reply.
- If the operator's own complaints procedure does not resolve it, escalate to the gaming regulator in the state that licensed the site. Regulated operators must publish that route.
Games, Apps and Editorial Requests
We also take questions and suggestions on the content side: slots and their RTP and volatility figures, progressive jackpots, live dealer blackjack, roulette and baccarat, which software providers supply which lobbies, how random number generators are tested, and how mobile casino apps differ from the browser version of the same site. If you want a guide on a topic we have not covered, tell us — reader requests genuinely shape what we publish next.
Several of the operators above also run sportsbooks, poker rooms or racebooks alongside the casino. Those sit under different rules: sports betting is legal in a different set of states than online casino gaming, bonuses there work on odds-based qualifying bets rather than wagering multiples, and a single account balance may or may not be shared across products. If your question is about the sports side of an account, say so, because the answer is usually different.
Eligibility and Legal Standing in the US
You must be 21 or over to gamble online in most US states that license it, with a small number setting the age at 18 for certain products. Online casino gaming is regulated state by state, not federally — federal law deals with matters such as interstate transmission and financial processing, while the decision to license online casinos, the operator standards and the complaints process all sit with individual state gaming authorities. Legal availability therefore varies by where you are physically located, not where you live. Operators use geolocation to enforce that.
Accepting sign-ups from US residents is not the same thing as being authorized to serve them in your state. Before depositing anywhere, confirm the operator's licensing status with your own state's gaming regulator. We do not claim licensed status on behalf of any brand listed here beyond what the operator itself publishes.
If gambling has stopped being entertainment, support is free and confidential. Call or text 1-800-GAMBLER, or use your state's problem gambling helpline. Licensed operators must offer deposit limits, loss limits, time-outs and self-exclusion in the account settings, and state self-exclusion programs cover multiple sites at once. Blocking software on your own devices adds another layer. Gambling is not a way to make money or fix a financial problem, and we will never write about it as though it is.
Corrections and Accuracy
Terms change without notice, and a page verified on Sep 25, 2026 may drift. If you find an offer, a limit or a payment method on this site that no longer matches what the operator publishes, email us with the page and the discrepancy. We check it against the source, correct it, and note the date. Readers in the UK looking at a different regulatory picture may also want our coverage of casinos operating outside GamStop, which is written to different rules than the US pages here.
Write when you are ready — a short message with the specifics beats a long one without them, and we would rather answer a question before you deposit than after.